Quantum Metrics Solutions Engineer

Role: Quantum Metrics Solutions Engineer

Job Type: 100% Remote Interview Mode: Webcam (Maximum of 2 Rounds)

Contract Length: 12+ Months Experience Requirements:

IT Experience: 9+ years

Quantum Metrics Platform Experience: 3+ years (hands-on)

Role Overview

The Quantum Metrics Solution Engineer will serve as a subject matter expert (SME) for the Quantum Metrics platform, providing guidance on best practices, executing leadership strategy, and collaborating with cross-functional teams to drive actionable insights. This role requires a proactive, self-starter who thrives in fast-paced environments and enjoys solving complex problems.

Key Responsibilities:

• Provide guidance on leveraging Quantum Metrics platform features and align with leadership vision.

• Collaborate with product, UX, engineering, and business teams to promote services and drive actions based on insights.

• Use Quantum Metrics to analyze user behavior on digital platforms, identifying friction points and opportunities for optimization.

• Monitor real-time data to improve KPIs such as digital adoption, task completion, and customer satisfaction.

• Proactively analyze large volumes of user interaction data to identify patterns, trends, and anomalies impacting customer journeys.

• Detect friction points (e.g., slow loading times, confusing navigation, error messages) and recommend solutions.

• Create dashboards and reports to present insights to stakeholders across teams.

• Develop custom JavaScript functions to capture analytics and satisfy complex use cases.

• Configure alerts, dashboards, and reports for real-time visibility into digital platform performance.

• Utilize Felix AI to integrate session summaries/insights with chat/customer service systems via APIs.

• Create presentations summarizing actionable opportunities to improve operational efficiency.

• Identify at-risk areas and execute action plans to drive platform adoption through business value.

• Collaborate with cross-functional teams to translate insights into actionable strategies and prioritize implementation.

• Hands-on expertise with Quantum Metrics platform and Felix AI.

• Strong problem-solving skills with ability to address complex challenges.

• Self-starter mentality, thriving in fast-paced projects.

• Familiarity with analytical tools such as Adobe Analytics, Salesforce, Tableau, and AI-driven platforms.

Ideal Candidate Profile:

The ideal candidate will be a proactive solution engineer with deep expertise in Quantum Metrics, strong analytical skills, and the ability to communicate insights effectively to diverse stakeholders. They must demonstrate hands-on experience, technical proficiency, and the ability to serve as a trusted advisor in optimizing digital product experiences.